Payment Policy

Payment will be processed in full within 24 hours of registration for any offering. Payment must be collected before class start date or event date.

Registration Policy

Registration is on a first-come, first-serve basis.

Refunds

For new students: Refunds (less one class) are available up to 24 hours after the first class of the session, if you decide that our ninja program is not right for you.

For returning students: No refunds once the session begins.

For private sessions, drop-in classes and adult classes: A minimum of 24-hour cancellation is required for a refund or rescheduling. Birthday party fees are non-refundable two weeks prior to the event.

All refunds will incur a small refund fee for processing.

Discounts & Promotions

Seasonal and promotional discounts will be available on occasion. Check Instagram, Facebook, and our website for special promotions and offers.

Pro-rated Fees

Tuition will be pro-rated accordingly for late registration. No late registration after week two.

Returned Checks

A $40 fee will be charged to your account for any returned checks.

Class Cancellations

You will be notified about any class cancellations due to inclement weather or other event. Information will also be posted on the website and social channels. Class will be either be rescheduled or an additional make-up class may be offered.

Ninja Required Attire

  • Sneakers only, preferably soft rubber bottom soles with minimal tread. No off-brand shoes with black tread that streaks, please. No one is admitted on the ninja floor without sneakers.

  • Sneakers must have tightly tied laces; no slip ons. The warped wall is a sneaker-eater, so shoes must be on securely. Slip-on sneakers WILL slip-off.

  • Long hair must be tied back.

  • No jewelry.

  • No gloves.

  • Shorts, sweatpants, athletic pants, with T-shirt or tank top.

Other Gym Rules

  • No parents or guests are allowed on the gym floor/matted area, except by invitation from staff.

  • No gum chewing is allowed anywhere in our facility.

  • No food whatsoever in our facility, except for birthdays who reserve one of our party rooms.

  • Inappropriate, disruptive, or abusive behavior of any sort whatsoever is not tolerated.

COVID Safety

  • ROC City Ninja remains deeply committed to the health and safety of our athletes, visitors, coaches, and staff. Because of close contact among our participants and coaches, we still reserve the right to request proof of vaccination against COVID-19 or other viruses and/or request a mask be worn by anyone exhibiting symptoms of illness.

  • Capacity limits comply with state regulations.

  • Our facility is equipped with a brand-new HVAC system, with HEPA filters.

  • Additional safety measures include rigorous cleaning and sanitization of our obstacles happens regardless of any public health crisis.

  • Safety requirements are subject to change at the sole discretion of ROC City Ninja.

Rules & Safety Polices